CASE STUDY: How Rolling Hills Estates, California Lowered Costs & Increased Revenue

The business community is a vital part of any local government and managing it successfully is necessary to thrive. Cities have the challenge of businesses not complying through either misunderstanding the regulations or trying to fly under the radar. Non-compliance certainly leads to missing revenue, but what effects does using burdensome paper process have on administration?

Effectively managing revenue administration can make the difference between a balanced budget and a budgeting crisis. Yet jurisdictions face mounting challenges in keeping pace with the changes in technology, citizen demand for a digital experience, and increases in regulations which leads to more and more manual processes. Staff deal with challenges of not having enough manpower during business license renewal periods while juggling other critical projects.

To manage their revenue streams effectively, governments need data driven, cost-efficient, and streamlined technologies to maximize tax compliance and ensure they get the tax revenue that is owed to them.

Director and City Treasurer of Rolling Hill Estates California, Mike Whitehead, was seeking the ultimate tax administration solution that would significantly increase their compliance, unburden staff, process business licenses in a timely manner, be secure, and most of all, help businesses easily pay their business license tax online.

Rolling Hills Estates faced a number of challenges with business license administration, and maximizing compliance. After extensive research and collaboration with other jurisdictions, they made the decision to outsource their Business License Administration to Avenu. Did it make sense for them and to also outsource a compliance program?

Read the case study, and learn why the answer was a resounding YES!

Rolling Hills Estates, California

Business License Administration and Compliance

For the City of Rolling Hills Estates in California, the adoption of new technology has already paid off with a unique approach to administering and maximizing compliance of business license tax revenues.

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In this episode, we talked with Mike Whitehead, Administrative Services Director and City Treasurer for the City of Rolling Hills Estates in California. We covered:
  • Challenges faced with business license administration and overall compliance
  • Finding solutions tailored to the unique needs and problems cities are facing
  • Responsibilities of staff and the shifting priorities with the use of new technology
  • Cost savings with technology partnerships and client facing portals

This discussion was taken from our show Local Government Insights. If you want to hear more episodes like this one, check us out on Apple, and all your other favorite podcast platforms. Take a moment listen on your favorite platform. We would appreciate your reviews and feedback as we continue to release upcoming episodes.