IT Service Delivery is common in today’s world and is much like it sounds – the delivery of an IT service to a customer. Done well, Service Delivery brings a business and IT together. The great advantage is that it allows a jurisdiction to focus on what they do best without having to find, train and retain top IT professionals.
Traditionally, organizations would issue contracts for a specific number of IT Staff therefore giving them the control of the staff and outcome. Many jurisdictions are now moving to a Performance-Based Contract (PBC) Model which drives supplier accountability for outcomes through service level agreements (SLAs) and/or cost reductions. Being able to measure results of services is key to Service Delivery, too. Meaningful metrics can be used to drive continuous service improvement and ensure our customers receive the value they expect.
The key in developing a successful PBC is having clear definitions and expectations. Specifically, it should:
This is important because it performs a service the customer cannot do—and provides greater value. ITIL (formerly known as the Information Technology Infrastructure Library) is an IT service management framework that is widely used in the IT industry and helps us achieve those goals. ITIL is structured to cover the full-service life cycle: service strategy, service design, service transition, service operation and continual service improvement.
Done right, the PBC model can lead to better performance through alignment of clear goals, expectations, reduction in cost and better relationship between the buyer and seller.
How Avenu Built IT Solutions for the Digital Age
The digital transformation of government is an imperative today. Digital citizens increasingly demand the convenience and efficiency of digital services from their local governments. Paper processing, manual data entry and in-person bureaucracies hamper government’s ability to deliver best-in-class solutions that can keep up with the pace of modern life.
But digitizing and modernizing isn’t always easy. There’s a lot for local governments to process. To fully digitize their operations, governments need effective and secure IT infrastructure, as well as access to the expertise, resources and tools of dedicated IT specialists.
Since the 1990s, Monroe County, Pennsylvania, has sought to stay on top of the latest trends in digital government. But Monroe County didn’t want to be just one step ahead; they wanted to build a digital government that would last for the long term. To do so, they needed help. And Avenu was there to help them.
Avenu’s decades-long partnership with Monroe County has effected a total digital transformation of the county’s government.
Learn the steps taken to implement this transformation and enable Monroe County to be a leader into the future.
Monroe County, Pennsylvania
Local governments know that managing IT is a constant challenge.
Whether it’s quick turnover in technology and staﬀ or managing cloud, legacy, and cyber security systems all at once, teams struggle to keep up with the rapid pace of change which costs you valuable time and resources.
Is IT taking up more eﬀort and money in your organization than it should?
Well, it doesn’t have to anymore. IT Managed Solutions by Avenu is your trusted touchpoint for the entire IT infrastructure.
With decades of experience in IT, we help you get the most from your mainframe, client-server, and cloud-based systems so you never have to chase talent again.
Avenu provides the ﬂexibility you need by oﬀering some, all, or shared services. Empowering you to reduce costs, get actionable results from data, and optimize availability in your organization.
Plus, we become your partner for the long run. Your customized IT services includes:
When governments need continuous IT expertise, they turn to IT Managed Solutions by Avenu.