Clients in 4 Continents & an International Team – Meet Heidi Fischenbeck

Avenu’s Clearview Pension Administration Solution (CPAS) is a complete enterprise solution for the administration of defined benefits and contributions, hybrid pension plans, and health / welfare plans. Our clients span across four continents and are supported by Heidi Fischenbeck, Director of Client Support, and her international team. Heidi loves her clients, teammates and Toronto. Learn why from this recent interview.

What do you do as Director of Client Support?

I work closely and support approximately 23 clients. I certainly don’t do this alone and lead a talented group of six Business Analysts. .  In collaboration with our Programmer Analyst team, we work closely with our clients to help them with various initiatives and implementations. We also identify how processes can be streamlined.

What types of client initiatives do you support?

We support a wide variety of projects for clients. It may be updating legislative changes, benefit cycles, or evaluations.  We may be implementing a new health care plan or adding new reporting capabilities. I love that every day is different and that I have a strong connection with my clients and know them on a personal level.

You’re a Project Management Professional (PMP). Does that help you in this role?

It helps me manage and plan each project we have from beginning to end and make sure that all the little details are captured and executed along the way.

Have you seen a new trend in pension administration over the last couple of years?

Yes! The pandemic created a huge demand in self-service employee benefit platforms. This is a huge growth sector and is still growing even though the pandemic is easing. Employees like convenience of being able to download a form or find the information they need instead of having to put in a request.

Is your team spread out or centrally located?

Our team is based in Toronto, but we are like a group of tumbleweeds gathered from several different countries in eastern and western Europe, Africa, United Emirates, India, Pakistan, and Asia. I was born in Germany but have been in Toronto for most of my adult life. Many of us work hybrid or remote now but will travel to client sites for implementations.

What made you fall in love with Toronto?

It’s a great city that offers many beautiful parks and outdoor areas to visit. The restaurants are amazing and diverse. You can find every different type of cuisine in the city…much like our team.

What do you do to relax and recharge?

I love everything that involves the outdoors and nature – especially walking and hiking. I also enjoy reading, yoga and Pilates. Next on my list of things to do will be looking into an art history class.