The City of El Paso, TX adjusted its approach to Hotel Tax compliance that resulted in the discovery and recovery of over $3M in additional Occupancy Tax Revenue. Today we’re going to discuss what this journey looked like for El Paso, and key takeaways for other jurisdictions.

Monroe County was established in 1821 and the amount of papers that was accumulating from the span of 200 years was exponential…leading the County to embark on the Paperless Initiative. Today we’re going to discuss what drove the county to venture towards this initiative and the steps they’re taking to achieve it.

If you work in government in a tourism town, the pandemic was a nightmare come true.

With just over 40,000 residents, Florence is Alabama’s 11th largest city. Home to the University of North Alabama, this vibrant and welcoming town also hosts the state’s most popular renaissance festival, held annually each October.

Thomas Whitener recently unseated a 13-year incumbent in a tight election that was fueled by promises of change and cultural shift that was highly sought after across the county. Thomas is licensed Real Estate Agent, entrepreneur, and former interactive systems and balance designer who is making a big impact on Kalamazoo County. He has built his career on openness and transparency and plans to establish a culture of accountability and fairness to all constituents.

Bryan Jones was appointed as the City Manager of Eastvale, CA in 2018. Under his leadership the city has risen to new heights and become one of the Top 20 Best Places to Live in the country.

With the American Rescue Plan Act, state and local governments are seeing opportunities to address some of the challenges they are facing brought on by the pandemic. Learn what this meansyou’re your jurisdiction.

As technology advances, there comes the strenuous task of updating old documents into the new systems. Without these updates, older documents might become lost in the transition.

COVID tested localities in new in challenging ways. While we are coming out of the pandemic, we can learn from different jurisdictions as we prepare for the future.

When government doesn’t deliver the same level of digital services citizens have come to expect from their private-sector interactions, they lose an opportunity to build trust in their communities.