Governments are rapidly upgrading their digital offerings to meet heightened demand for quality government services during the coronavirus pandemic. This shift to digital presents many opportunities, but it also comes with unique challenges. In particular, governments must build and maintain citizens’ trust in digital government.
As Louis Schiavone, Avenu’s President, explains in his latest op-ed in GovTech, citizens don’t trust their government when it falls short of their expectations, and most people today expect digital services to be quick, efficient and convenient. Conversely, citizens will trust a government that is transparent, intuitive and effective. The best way for governments to build trust today is to deliver intuitive digital experiences tailored to fit citizens’ unique needs and wants.
Read on here to learn more.